We find the same lack of definition in Movistar , where services such as personalized voice-overs and waiting queues, jump and capture groups are mentioned so as not to miss calls and multi-conference, but everything depends on receiving a visit from a salesperson. Vodafone One Net Virtual Switchboard and, the most recent, Yoigo PRO , have done theirtransparency of the services we find things such as welcome messages, contact management, statistics, call scheduling, number filtering, call waiting, extensions, etc. We can not wait for the answer and go to the next step; We press XFER.
That is why the first step to have a presence in that territory is to get a landline in the area. If we do not have an address in the country, it will be impossible to have a line from an mobile number list operator. But really, that's not necessary. We have the solution with virtual numbers , which allow us to choose a landline number from almost anywhere in the world and, sometimes, even from a specific area of that nation, such as a province in Spain. How do you get a number of these? For example, Zadarma offers the possibility of choosing between more than 30,000 numbers from more than 100 countries, with immediate activation and connection to its virtual switchboard.
This means that in just a few clicks, we will have a landline number, which in most cases involves no cost for customers in that country if they call, even from their mobile. But, also, if we want to highlight this feature more, we can opt for an 800 number. With these two elements, we now have the basic wickers that allow us to deploy our presence in that country, since we can customize the switchboard with a voice menu in the predominant languages and establish different call forwarding so that customers can contact a customer who attend to them in their language. The best thing is that these employees do not need to be in that country.